Fulfilment policy
Service delivery.
Onbops is a digital software service. This page explains how customers receive access and what to do if access is delayed.
Digital delivery
No physical goods are shipped for a standard Onbops subscription. Service is delivered electronically through account access, login credentials, an activation link or assisted onboarding, depending on the plan shown at checkout.
Activation
Access begins after successful payment confirmation and completion of any information reasonably required to configure the account. The applicable activation estimate must be displayed with the plan or communicated in the order confirmation before purchase.
Customer responsibilities
The customer must provide a valid email address and accurate setup information, keep login credentials secure, and complete any required onboarding steps. Delays caused by missing or incorrect customer information do not count as a failure to deliver the service.
Delivery problems
If access is not provided within the stated activation period, email contact@onbops.com with the payment reference and account email. Do not send card details, UPI PINs or one-time passwords.
Availability and maintenance
Onbops may perform maintenance, release updates or temporarily restrict access to protect the service. Planned support and availability commitments, if any, will be stated in the purchased plan or a separate written agreement.