Customer care

Contact & grievance redressal.

Use the details below for product support, payment questions, cancellations, refunds, privacy requests or formal complaints.

Last updated: 2 October 2026

Required before payment launch: Add the registered business name, physical address, customer-care telephone number, and the grievance officer’s name, designation and contact details.

Customer support

Product: Onbops

Developer: Makroways

Email: contact@onbops.com

Telephone: To be published before online payments are enabled

Business address: To be published before online payments are enabled

Grievance officer

Name and designation: To be appointed and published

Email: To be published

Telephone: To be published

Address: To be published

When submitting a complaint, include your account email, invoice or payment reference if applicable, a description of the issue and the resolution requested. Do not email card numbers, UPI PINs, passwords or one-time passwords.

Response handling

Makroways will acknowledge and handle requests according to the timelines required by applicable law and the final customer-support process. Exact service-level timelines must be approved and published before payments launch.